1. What was an early inspiration for frequent-flier programs?
a.) S & H Green Stamps, distributed at grocery stores and other retailers
b.) Toasters and other gifts doled out to bank customers
c.) Both a. and b.
2. What was the first mainstream mileage-based frequent-flier program?
a.) American AAdvantage
b.) United Mileage Plus
c.) Delta Frequent Flyer
3. How many frequent-flier programs are there today around the world?
a.) about 90
b.) about 140
c.) about 200
4. Between 1981 (when frequent-flier programs began in earnest) and the end of 2011, how many miles were awarded globally?
a.) 17.8 billion
b.) 930.5 billion
c.) 33.2 trillion
5. On average, what percentage of domestic tickets are purchased with points?
a.) 2 percent
b.) 6 percent
c.) 20 percent
6. What percentage of reward points and travel miles do Americans fail to redeem each year?
a.) 6.5 percent
b.) 10 percent
c.) 33.3 percent
7. What was the first airline to allow the transfer of frequent-flier points between same-sex couples?
a.) United Airlines (in 1999)
b.) Delta Air Lines (in 1993)
c.) American Airlines (in 1990)
8. What issues related to frequent-flier miles have been addressed by Congress?
a.) Whether they should be taxed
b.) Whether members of Congress should keep miles earned on business
c.) Both a. and b.
9. How many “mileage millionaires” are there?
a.) About 10,000
b.) 51,000
c.) More than 400,000
10. How many miles does the person with the most accumulated points have, and how were those miles accumulated?
a.) 70 million, through an airline program
b.) 20 million, through a credit card
c.) 120 million, through a credit card and a program.
Answers: 1. c. 2. a. 3. c. 4. c. 5. b. 6. c. 7. b. 8. c. 9. c. 10. c.
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